Why book direct?
- Best price guarantee - We guarantee you will get the best publicly available price on our website or through our reservation team
- Free Wi-Fi and parking - No hidden extras
- Most up to date - room availability.
- Customer service - Reserving on our website is quick, clear and easy. If you have any questions, our reservation teams are ready to assist you.
- No penalty charges - You can cancel directly with us up to 72 hours (excluding school holidays) prior to arrival without penalty charges.
- Exclusive offers - Our website shows the most up to dates offers and added value packages
- Best hotel information - Our website will show up to date photography and video imagery.
How does the best rate guarantee work?
Brend Hotels “Best Price Guarantee” applies only to rates available to the general public.
Please note you will first need to make your reservation either through our website or through one of our reservation team before you can submit a claim. All claims need to be made via email.
If you find a lower publicly available rate, on a competing website within 2 hours of booking your hotel, same room type, dates, payment requirements (e.g. full prepayment requirement) and restrictions, simply read the information below on how to make a claim.
Upon verification of your claim, Brend Hotels will honour the rate for the nights for which the lower rate was found.
Rooms on the other websites must be bookable on the internet at the time of verification.
To make a claim
Please forward your reservation confirmation email received from your chosen Brend Hotel together with the following information:
- Your full name
- Your reservation number
- Your arrival date
- The number of room nights our reservation is for
- A print screen of the web site where the lower rate is available and the website address
Please send this information to firstname.lastname@example.org