There are specific values that run through all our hotels and
restaurants. These are our Brend family values. Our
customers have come to recognise these and know they can rely on
experiencing them at any of the luxury hotels in our group. This
is all second nature to us, it runs through our veins.
There are four main values that drive us and set us apart
from other hotel groups:
We never forget we are in the hospitality business.
You will rarely see any our managers in their office. Our
team are always out front talking to our customers and really
listening to what they say, so we can make sure they have an
amazing time as our guest.
We take real pride. We take huge pride in what we do.
At the end of a day, our teams will often get together and talk
about how we can make things even better tomorrow. That’s why
our customers know they can rely on our quality.
It’s a passion. For our family, this is not
just a business, it is our life. We pour our hearts and souls
into it every day.
We care for our team as part of the family. We value our team and we take care of them. There is a
great camaraderie among the teams at our hotels and this creates
a warm and happy environment for all our guests.
As the world changes, our hotels will continue to change and
adapt – but these values will continue to drive everything we do
well into the future. It is these family values that set us
apart from any other luxury hotel group and which keep our
customers coming back for more.