In the Concierge & Guest Services Standard, apprentices will learn:
Local and regional information or where to access it along with the variety of services available to customers
The process for procurement of additional products and services in order to meet customer needs and the business standards
Procedures for room service and recognising the importance of following them
To coordinate with suppliers of guest services and other organisations
To promote services such as booking external or additional services
To providing a link between the customer and all departments within the business
Duration:
12 months
Hours:
30/40 hours per week
Progression:
You could continue on to the Management Academy and the Level 3 qualification, Hospitality Supervisor Apprenticeship or Team Leader, with a view to become a team leader in concierge and guest services.
Earning potential*:
Concierge: £14,449 - £25,008
*Earning potential figures are meant as a guide only. Source: www.payscale.com
