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Concierge & Guest Services Standard (Portering)

In the Concierge & Guest Services Standard, apprentices will learn:

  • Local and regional information or where to access it along with the variety of services available to customers
  • The process for procurement of additional products and services in order to meet customer needs and the business standards
  • Procedures for room service and recognising the importance of following them
  • To coordinate with suppliers of guest services and other organisations
  • To promote services such as booking external or additional services
  • To providing a link between the customer and all departments within the business


12 months


30/40 hours per week


You could continue on to the Management Academy and the Level 3 qualification, Hospitality Supervisor Apprenticeship or Team Leader, with a view to become a team leader in concierge and guest services.

Earning potential*:

Concierge: £14,449 - £25,008

*Earning potential figures are meant as a guide only. Source: