In the Reception standards, apprentices learn:
- Business procedures for delivering reception operations
- The requirements for processing personal and sensitive dataTo identify internal customers and their needs and how they feed into the operation
Apprentices will be expected to welcome customers and provide a broad range of relevant information relating to the business. They will also support an efficient check in / check out service for customers, answer enquiries and take reservations and bookings face to face on the telephone or online, being the link between visitors, staff and hotel guests.
Minimum 12 months
30/40 hours per week
You could continue on to the Management Academy and the Level 3 qualification, Hospitality Supervisor Apprenticeship or Team Leader, with a view to become a reception supervisor leading to reception manager.
Receptionist: £11,631 - £18,000