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Brend Hotels

Reception Apprenticeship Standards

In the Reception standards, apprentices learn:

  • Business procedures for delivering reception operations 
  • The requirements for processing personal and sensitive dataTo identify internal customers and their needs and how they feed into the operation

Apprentices will be expected to welcome customers and provide a broad range of relevant information relating to the business. They will also support an efficient check in / check out service for customers, answer enquiries and take reservations and bookings face to face on the telephone or online, being the link between visitors, staff and hotel guests.

Duration:

Minimum 12 months

Hours:

30/40 hours per week

Further Progression:

You could continue on to the Management Academy and the Level 3 qualification, Hospitality Supervisor Apprenticeship or Team Leader, with a view to become a reception supervisor leading to reception manager.

Earning potential*:

Receptionist: £11,631 - £18,000