In the Reception standards, apprentices learn:
- Business procedures for delivering reception operations
- The requirements for processing personal and sensitive dataTo identify internal customers and their needs and how they feed into the operation
Apprentices will be expected to welcome customers and provide a broad range of relevant information relating to the business. They will also support an efficient check in / check out service for customers, answer enquiries and take reservations and bookings face to face on the telephone or online, being the link between visitors, staff and hotel guests.
Duration:
Minimum 12 months
Hours:
30/40 hours per week
Further Progression:
You could continue on to the Management Academy and the Level 3 qualification, Hospitality Supervisor Apprenticeship or Team Leader, with a view to become a reception supervisor leading to reception manager.
Earning potential*:
Receptionist: £11,631 - £18,000