In the Reservations Standard, apprentices learn:
- To take individual and group accommodation or event reservations in line with Brend Hotel standards
- Pricing policy and how this ensures effective yield
- The requirements for processing personal and sensitive data inline with GDPR
Apprentices will be expected to take and process reservations and negotiate rates, ensure reservations follow Brend Hotels procedures and policies for processing a booking. They will also support the team to plan events and offer the facilities of the hotel as per customer requirements.
30/40 hours per week
You can continue on to the Management Academy and the Level 3 qualification, Hospitality Supervisor Apprenticeship or Team Leader, with a view to become a reservations supervisor, progressing onto reservations manager.
Reservations Manager: £17,807 - £30,966