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Best Price Guarantee

We know that sometimes it can be a struggle booking a holiday and not knowing where to get the best deals, which is why we always recommend booking directly with us.

We're committed to offering the best price available and we’re known for doing the best we can for our guests. Booking directly also has a range of other benefits, take a look at just a few reasons booking directly benefits you below.

Benefits of Booking Directly

We guarantee you will get the best publicly available price on our website or through our reservation teams. Direct bookings also benefit from our best cancellation policies - see hotel website for details. 

Our website shows the most up to date information, offers and value-added packages.

Reserving on our website or booking on the phone is quick, clear, and easy and we can guarantee a friendly voice on the other end. Plus, at the time of booking, you are welcome to pre-book any meal times to avoid disappointment on arrival.

We always do our best to allocate you the best rooms we have available when you book directly with us, and, where possible we’ll offer free upgrades to guests that book direct.

Best Price Guarantee at the Brend Collection

How does the best price guarantee work?

We guarantee that you'll find the best offers and prices here or through our reservation team. 

In the unlikely event that you find a lower publicly available rate, on a competing website (with the same restrictions, payment requirements, dates etc) then we will match it. 

Please note you will first need to make your reservation either through our website or through our reservation team before you can submit a claim.

Upon verification of your claim, the Brend Collection will honour the rate for the nights for which the lower rate was found.

Rooms on the other websites must be bookable on the internet at the time of verification.

Royal Duchy Hotel View to Pendennis with Deck Chairs and Wine

How to submit a claim

Please forward your reservation confirmation email received together with the following information:

  • Your full name
  • Your reservation number
  • Your arrival date
  • The number of room nights your reservation is for
  • A print screen of the website where the lower rate is available and the website address

Please send this information to [email protected]


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